Your privacy matters to us. This page explains exactly what personal information 21 ph collects, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read it carefully before registering or using any part of the platform.
When you register an account on 21 ph, we collect personal details such as your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that only eligible players aged 21 and above can access the platform. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process, which is standard practice for licensed online gaming platforms serving the Philippines market. Providing accurate information is a condition of registration, and any false details may result in account suspension. You can update your personal information at any time by contacting our support team at [email protected].
When you browse or use the 21 ph platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system, and session activity logs. This data helps us maintain platform security, detect suspicious login attempts, and optimise the mobile experience for players across the Philippines. We also collect information about the games you play, the bets you place, and the features you interact with, which allows us to improve our service and personalise your experience over time. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
The personal data we collect is used primarily to operate and improve the 21 ph platform, process your transactions, verify your identity, and communicate important account updates to you. We use your contact details to send transactional messages such as deposit confirmations, withdrawal notifications, and security alerts — these communications are necessary for the operation of your account and cannot be opted out of. With your consent, we may also send promotional messages about bonuses, new games, or platform features relevant to Philippines players. We use aggregated, anonymised data for internal analytics and product development, and this data cannot be used to identify you individually. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review.
21 ph does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by applicable law. If 21 ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where legally required. We will never share your data with unrelated third parties for their own marketing use.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators serving the Philippines. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed. You may contact [email protected] at any time to ask about the specific retention period that applies to your data.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You also have the right to object to certain types of processing, request that we restrict how we use your data while a complaint is being investigated, and receive a copy of your data in a portable format. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. If you believe your data rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority in the Philippines. We are committed to resolving all data-related concerns promptly and transparently.
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls that limit who within our organisation can view your data, and regular security audits. Payment information is processed through certified payment gateways and is never stored in plain text on our servers. Despite these precautions, no online system can guarantee absolute security, and we encourage you to use a strong, unique password for your 21 ph account and to enable any available two-factor authentication. If you suspect that your account has been compromised, please contact [email protected] immediately so we can take protective action.
The 21 ph platform uses cookies and similar technologies to provide a functional, personalised, and secure experience for players in the Philippines. Essential cookies are required for the platform to operate correctly and cannot be disabled without affecting your ability to log in or place bets. Analytical cookies help us understand how players navigate the platform so we can make improvements, while preference cookies remember your settings such as language and display options. You can control non-essential cookies through your browser settings or by contacting our support team. Please note that blocking certain cookies may limit some features of the platform. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable standards.
21 ph may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through your registered account. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after any update is published constitutes your acceptance of the revised policy. If you have questions about any specific change or about this policy in general, please reach out to us at [email protected] or visit our FAQ page for quick answers.
A quick summary of how 21 ph protects your personal information as a Philippines player.
Your personal information is never sold to third parties for marketing or commercial purposes. Data shared with service providers is strictly limited to what is needed to operate the platform.
All data transmitted between your device and the 21 ph platform is protected by SSL/TLS encryption. Payment details are handled by certified gateways and never stored in plain text.
Philippines players can access, correct, or request deletion of their personal data at any time by contacting [email protected]. We respond to all data requests promptly and transparently.
We keep your data only for as long as necessary to operate your account and meet our legal obligations. After the retention period ends, data is securely deleted or anonymised.
When this Privacy Policy changes in a material way, we update the date on this page and notify registered players where appropriate. You are always informed before changes take effect.
Non-essential cookies can be managed through your browser settings. We use cookies only to improve your experience and platform security, never to track you across unrelated websites.
Quick answers to what Philippines players most often ask about data and privacy.
Now that you know how we protect your data, you can register with confidence. Join thousands of players across the Philippines enjoying sports betting, slots, fish games, and more — all on mobile, all in Philippine pesos.